Description Gold Service Plan — $525 / month Includes: Two (2) Assisted Events per Month Up to two assisted diagnostic or coding support events per month. Additional charges may apply for extended or advanced cases. Technician Study Group Access Two (2) live Study Group meetings per month for up to three (3) technicians ($300 value). Sessions are led by advanced-level instructors and focus on real-world cases from DiagNation. Meeting recordings are available to members. Free Shipping on Equipment Orders Over $2,000 Excludes customs duties, taxes, and import-related fees. Member-Level Access, including: Remote Diagnostic Support / Technician-Guided Fault Finding (VIN-based pricing; billed per event, discount may apply) Module Coding & Programming (VIN-based pricing; billed per event, discount may apply) Tool Training (Buttonology → Advanced Tool Support; purchased separately) OEM Annual Software Support & Maintenance (purchased separately) Community Access Participate in DiagNation’s professional technician and shop support network. Included Monthly Coupons Upon activation, members receive: $200 Remote Support discount coupon (can be used up to two (2) times per month while the plan is active); $38 Study Group Meetings discount coupon (can be used up to six (6) times by up to 3 users per month while the plan is active); Free Shipping coupon (for orders above $2000 while the plan is active). When applicable, the coupons are automatically shown at checkout for eligible products. * The Gold Service Plan is activated immediately after checkout and renews automatically each month unless cancelled. ** Assisted Support Disclaimer: Complex or extended diagnostic cases may require additional fees. These will be discussed and approved with the shop prior to proceeding. DiagNation reserves the right to accept or decline cases based on technical feasibility, available tools, and conditions. *** Programming Disclaimer: Module coding and programming requests are evaluated case-by-case. Successful programming depends on multiple factors including OEM software availability, required vehicle interfaces, internet quality, access permissions, special tools, and required pre- or post-repair procedures. The servicing shop is solely responsible for identifying and completing all OEM-required procedures, including ADAS-related calibrations. DiagNation does not assume responsibility for ensuring OEM procedural compliance. Gold Service Plan — $550/month * Includes: • Two Assisted Events per Month: Up to two (2) assisted coding and diagnostic events monthly (additional charges may apply). ** • Technician Study Group: Two (2) live meetings for up to three (3) technicians with advanced level instructors per month, featuring real-world case studies from DiagNation.com. Meeting recordings are available to members. • Free Shipping: Free shipping on equipment purchases over $2,000 (does not include Customs duties and fees). • Member-level access to: a) Remote Support / Technician-Guided Fault Finding (additional charges may apply) b) Module Coding & Programming (billed per event; pricing is VIN-based at time of purchase) *** c) Low-cost Tool Training (from Buttonology to Advanced Tool Support; purchased separately) d) OEM Annual Software Support & Maintenance (purchased separately) • Join DiagNation.com and network with the best Hands-On Support Group the industry has to offer! Members Can Redeem Coupons: • Upon obtaining Gold Service Plan, members are issued a multi-use $200.00 discount coupon that can be used up to 2 times during the subscription month to discount the Remote Support sessions for Members. • Using these coupons, members can discount the defined amount of Remote Support sessions while their membership is still active. • If valid and available for use, the discount coupon will be displayed at checkout (click on the coupon to use it). The coupon will be visible only when the applicable product – Remote Support (Members) – is present in the cart. ___ * Your Gold Membership is activated immediately after checkout. After one month, your credit or debit card will be charged and the membership will be automatically renewed for another month. ** Cases involving extreme or extended deep study may require an advanced diagnostic fee. These cases will be discussed and approved between our tech and your shop on a case-by-case basis. DiagNation.com reserves the right to refuse or accept any case based on individual factors, tools available, and conditions. *** Module coding and programming functions are evaluated by case. Many factors determine whether or not we can successfully initiate and complete any given remote programming or coding request. The ability to program any given vehicle module is predicated on software, the required/ available Vehicle Interface Equipment, Internet or Ethernet quality, speed and access as well as any required special tools, procedures, re-learns, calibrations, or other pre- or post- repair procedures required by OEM and stated in service information from time to time. The member shop, as a servicing shop, bears and accepts all responsibility for the identification and completion of any ADAS-related repairs or calibrations. DiagNation.com does not accept responsibility for making any shop (or technician) aware of any OEM required service or procedure – this is the sole responsibility of the servicing shop and on-site technician physically working on the vehicle.
